Support
We usually reply within one business day.
Contact us
Email support@yalacommunity.com with your account email and a short description of the problem. Screenshots help a lot.
Safety Center
Yala reviews identity information for tutors, babysitters and nannies, and moderates reports. Yala does not guarantee any provider, member or transaction — please use your own judgement.
Childcare and tutoring
- Interview providers before hiring.
- Check references independently.
- Meet in a safe setting.
- Supervise initial sessions.
- Do not send money before confirming arrangements.
- Report suspicious behavior to Yala.
- Contact emergency services for immediate danger.
Marketplace
- Meet in a public place.
- Inspect items before paying.
- Do not send deposits to unknown sellers.
- Keep initial communication inside Yala.
Privacy
- Do not share another member’s phone number, address or personal information.
- Report harassment, scams or unsafe behavior.
Report something unsafe
Every event, group post, question, marketplace listing, business, provider and member profile has a “Report” option inside the app. Reports reach our moderation queue and are reviewed within 24 hours. You can also block any member so their content and messages no longer reach you.
If someone is in immediate danger, contact your local emergency services first, then email us.
Account & data
You can delete your Yala account at any time from Profile → Delete my account. This permanently removes your profile, listings, events, posts, questions, messages and photos. Deletion is immediate and cannot be undone.
Common questions
My business listing isn't showing. New business and provider listings are reviewed by an admin before they go live.
I didn't get my confirmation email. Check spam, then request a new link from the sign-in screen.
Notifications aren't arriving. Turn them on in Profile → Notification settings, and allow notifications for Yala in your phone settings.
See also our Community Guidelines, Terms of Use and Privacy Policy.